RETURNS
We want you to love your purchase and will do our best to ensure that you are satisfied with the MadaLuxe Time experience. We happily accept returns within 30 days of delivery.

For domestic customers, please begin your return process by clicking here. For international customers, please contact timepieces@madaluxegroup.com for further assistance.
REFUNDS
Your return will be processed within 2 business days of receiving your order. Once your return is processed and your refund is issued, you will be credited to the original payment method used to place the order which should appear on your account within 3-5 business days.
LATE RETURNS
We accept returns within 30 days of delivery. Anything returned outside of this timeframe will be refunded at our discretion.
RETURN POLICY
Items must be returned unused and in new condition with all MadaLuxe Time tags and designer labels still attached and with original packaging. Merchandise returned in damaged condition, without original packaging, and/or without the price tags attached cannot be refunded and will be returned to the customer.

Please note: returns must be shipped from the same country where the order was delivered. Returns shipped from an address outside the country where the order was delivered will not be accepted.

GIFTS
If you would like to return a gift, please contact us at timepieces@madaluxegroup.com for assistance.

FAULTY GOODS
If you received an item that is damaged or of unsatisfactory quality, you can return that item to us within 30 days. If you have owned the item for longer, please contact customer care. Please note that items damaged from your own wear or misuse will not be considered faulty.

COLORS
While we’ve taken every effort to display all colors accurately, colors on computer monitors can vary. We cannot guarantee that the color displayed on your computer screen will exactly match the color in person.

REPEAT RETURNS
While we are proud to offer a flexible returns policy, we actively monitor every return. Repeated or suspicious returns will be flagged and may lead to the closure of your account and the refusal of future orders.