IS IT SAFE TO SHOP ONLINE DURING COVID-19?
As our cities begin to reopen, we are rolling out several new services and safety measures to keep you healthy and comfortable when you shop with us online. Our commitment to luxury is about more than just the iconic brands we sell, but also providing a level of service that truly defines the luxury experience. Here’s how we’re keeping you safe:

Sanitation Measures at Distribution Facilities:
- Reduced staff working at one time
- 6ft social distancing throughout the site
- Temperature checks upon entry using thermal screening
- Staggered breaks and one-way entry and exist Increased cleaning and disinfecting of all equipment
- PPE provided to staff, including masks, gloves, and hand sanitizer
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

While we recommend creating an account, you do not need to have an account to place an order. Simply select "Checkout as Guest" at checkout. By creating an account, you can streamline the checkout process, save your preferred shipping address, and keep payment information on file. Creating an account also unlocks access to limited edition new arrivals, sale events, and other exclusives reserved for our newsletter subscribers.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, Mastercard, Discover, and American Express. Credit card transactions are processed through a secure checkout system. We also accept payments through Klarna—a flexible spending company that makes it easy to receive your purchases right away, but pay for them over time. To learn more about Klarna financing CLICK HERE.

CAN I CANCEL MY ORDER?
If your order has not yet shipped, you can cancel it by contacting us at timepieces@madaluxegroup.com.com. Once an item has shipped, the order cannot be cancelled. However, you can return your unwanted order within our return window for a full refund as long as all items are in original condition and packaging.
HOW DO I PROCESS MY RETURN?
We want you to love your purchase and will do our best to ensure that you are satisfied with your shopping experience. We happily accept returns within 30 days of delivery.

For domestic customers, please begin your return process by clicking here. For international customers, please contact timepieces@madaluxegroup.com.com for further assistance.

CLICK HERE to read our full returns policy.
WHEN WILL MY ORDER BE REFUNDED?
Your return will be processed within 2 business day days of receiving your order. Once your return is processed and your refund is issued, you will be credited to the original payment method used to place the order which should appear on your account within 3-5 business days.
DO YOU RESTOCK SOLD OUT ITEMS?
We restock styles regularly, so please check back often. If you would like to inquire about an item that is sold out, please email us at timepieces@madaluxegroup.com or call 1.800.684.5769.
CAN I RESERVE AN ITEM TO BUY LATER?
In order to provide a fair and seamless shopping experience for our customers, we cannot reserve items. While you may add items to your wishlist to return to later, items in your wishlist are not reserved.