Teslar watches are distributed within the United States and its territories exclusively by MadaLuxe Time and sold by authorized dealers only. Any timepiece purchased at an authorized dealer includes a 2 year limited warranty. Teslar and MadaLuxe Time can neither guarantee the authenticity, nor honor the warranty, of any timepiece purchased from any source other than an authorized dealer.
All Teslar watches are warranted by Vertime SA for a period of 2 years from the original date of purchase. The warranty covers any damages occurring as a direct result of a factory defect in the material and/or workmanship at the time of purchase. The warranty is only valid if your timepiece was purchased from an authorized dealer and if the warranty card has been completed, signed and stamped by the dealer. A copy of your sales receipt and completed warranty card are required to fulfill warranty service requests.
We are not able to offer warranty service on damages, whether direct or indirect, resulting from any of the following scenarios:
- Accidental damage
- Improper use or tampering
- Reasonable wear and tear
- Water damage
Also excluded from coverage under warranty are the battery, crystal glass, crown, pusher, strap or bracelet, as well as the Teslar chip. The Teslar chip may darken in color after continuous wear. It is recommended to change the Teslar chip when replacing the battery of the watch.
All warrantied service repairs in the United States are completed exclusively by MadaLuxe Watch Repair. Family owned and operated, MadaLuxe Watch Repair’s goal is to always provide the finest quality and most comprehensive watch service possible. Any repair work performed on your Teslar watch by someone other than MadaLuxe Watch Repair is not covered under warranty.
NON-WARRANTED WATCH SERVICE (US ONLY):
MadaLuxe Watch Repair is happy to extend repair services not covered under warranty for a fee. These services include, but are not limited to:
- Movement repair
- Battery replacement
- Crystal replacement
- Teslar chip replacement
- Strap or bracelet repair
- Dial refinishing
- Other custom alterations
HOW TO INITIATE SERVICE OR REPAIRS:
If you have questions regarding the warranty coverage or service needs of your timepiece, please call MadaLuxe Watch Repair at 248-723-5200 or email firstname.lastname@example.org. Otherwise, to initiate a warrantied repair, please complete the Teslar Watch Repair Form and ship your timepiece along with the completed form, sales receipt and warranty card to:
MadaLuxe Watch Repair
177 S. Woodward Avenue
Birmingham, MI 48009
NOTE: For security and insurance purposes, no hand deliveries shall be accepted at this location.
Please do not include your original watch box (or any other special box) when sending your timepiece for service. Postage, insurance and shipping incurred in sending the timepiece for service are the responsibility of the customer.
Repairs are typically completed within 4 weeks depending on the extent of damage. In cases which your timepiece is not covered under warranty, or the warranty has expired, we will contact you beforehand with an estimate of the repairs and you may decide whether or not to accept the estimated cost. In case of refusal, we will return your timepiece with a charge for shipping and insurance.
Once your repair is completed, MadaLuxe Watch Repair will return your timepiece to you and guarantee any repairs for one year.
Please complete and print this form and include with your watch, a copy of your original receipt, and the completed warranty card in your shipment to the repair center. DO NOT ship your watch in the original box. Mail all of the above to:
MadaLuxe Watch Repair
177 S. Old Woodward Avenue
Birmingham, MI 48009
You are responsible for all shipping costs to the repair center and we recommend using a trackable service such as USPS, UPS, or FedEx. Please pack your watch with care to protect it during transit. We highly recommend insuring your shipment to the repair center as MadaLuxe Time shall not be held liable for any shipments that are lost, stolen, or damaged while in transit.
If you have any questions regarding your watch service request please contact Customer Service at 248-723-5200 or by emailing email@example.com