DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

While we recommend creating an account, you do not need to have an account to place an order. Simply select "Checkout as Guest" at checkout. By creating an account, you can streamline the checkout process, save your preferred shipping address, and keep payment information on file. Creating an account also unlocks access to limited edition new arrivals, sale events, and other exclusives reserved for our newsletter subscribers.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, Mastercard, Discover, and American Express. Credit card transactions are processed through a secure checkout system. We also accept payments through Klarna—a flexible spending company that makes it easy to receive your purchases right away, but pay for them over time. To learn more about Klarna financing CLICK HERE.

CAN I CANCEL MY ORDER?

If your order has not yet shipped, you can cancel it by contacting us at timepieces@madaluxegroup.com. Once an item has shipped, the order cannot be cancelled. However, if you return your unwanted order within 7 days, the return shipping fee is waived and you will receive a full refund for your order as long as all items are in original condition and packaging.

CAN I EXCHANGE AN ITEM?

If you decide you do not love your purchase and would like to select a different product instead, we recommend returning your original purchase and placing a new order for the item you would like instead. To inquire about availability for an exchange, please contact us at timepieces@madaluxegroup.com.

WHAT IS YOUR RETURN POLICY?

If you are within the United States and not 100% satisfied with your purchase, we will gladly accept your items in original condition with all original tags and packaging intact within 7 days of delivery. You can find our full return policy CLICK HERE.

HOW DO I TRACK MY ORDER?

Once you place an order, you will automatically receive an email confirmation at the email address you provided during checkout. When your order has shipped, you will receive another email with a tracking number and a link to the carrier’s website.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We offer free 2-day shipping, which arrives within 2 business days. We also offer Next Day expedited shipping for a fee for orders placed before 2PM Pacific Time for customers within the United States. All of our shipping options and fees can be reviewed CLICK HERE.

WHY DO I NEED TO SIGN FOR MY ORDER?

As a purveyor of high-value luxury goods, we want to make sure that your purchase ends up in your hands! For this reason, we require signature upon delivery for all orders over $200.

DO YOU RESTOCK SOLD OUT ITEMS?

We restock styles regularly, so please check back often. If you would like to inquire about an item that is sold out, please email us at hello@madaluxevault.com or call 1.800.684.5769.

CAN I RESERVE AN ITEM TO BUY LATER?

In order to provide a fair and seamless shopping experience for our customers, we cannot reserve items. We recommend purchasing right away if you find a style you love. While you may add items to your wishlist to return to later, items in your wishlist are not reserved. Get it now, pay later through Klarna. To learn more about Affirm financing CLICK HERE.